I am unhappy, Where is the point of contact?

Modified on: Fri, 28 Feb, 2025 at 11:24 AM

"For any Complaint, we invite you to contact our Customer Service:

- in the Warehouse via your Customer Relations Manager

- by phone on 0825 09 09 09 (0.15ct/min)

- by email to [email protected]

- via the contact form on www.METRO.fr

- by post to:

Customer Service METRO France

5 rue des Grands Prés

92000 NANTERRE


Advice from your Customer Service: in order to process your request more quickly, consider attaching photos, invoices or any other item to support your request


Please note: for MarketPlace orders (products sold by a partner merchant via the METRO.fr site), we invite you to contact the partner merchant first from your online customer area in the ""my orders"" section. In the absence of a response from the merchant within 48 working hours, you can open a Complaint with METRO France.


The METRO teams undertake to make every effort to process your request as quickly as possible. You will usually get a return within 10 days. However, some complex files may require a longer processing time, delaying the response time. We thank you for your understanding."

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